W03: How to Develop a "Speak-up” Compliance Culture  

Speakers:

Carlos A. Cruz, Chief Compliance Officer, Tri‑City Healthcare District

Melissa J. Mitchell, Director, Audit and Compliance, Sinai Health System


  • Fostering a “Speak-up” environment is essential to creating and maintaining a culture of quality and compliance
  • An environment that empowers employees has been shown to not only reduce compliance and quality risks, but also improve employee morale
  • Fostering an environment where employees feel comfortable escalating concerns must begin at the top...the Board and C-Suite


Presentation & handouts

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