209: Repeat Complainers: Chronic Complainers or the Forgotten

 

Advanced Compliance Track

Speaker(s):

Bart Fitzgerald, Sr. Investigator, Freeport-McMoRan Inc.

Stephen Nehring, Global Compliance Manager, Freeport-McMoRan

  • How do we address Repeat complainers in a timely and professional way? Let’s share case examples of repeat problem callers, worse case vs best case.
  • Provide lessons learned about listening and taking action, (being more timely, specific, genuine and to the point in responses to reporter). Discuss experiences with repeat callers and need for better documentation by callers, management and HR.
  • How can Compliance help to move reporter, subject and management forward in positive way? Dealing with complainant’s assertion that my harasser

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