312: Back from the Brink: Transforming a Psychiatric Rehabilitation Program on the Heels of a Self-Report  

Speakers:

Kristine Koontz, Vice President of Quality & Clinical Services, Keystone Human Services Inc

Victoria Hoshower, Quality and Performance Manager


  • The psychology of self-reporting: how to navigate your autonomic nervous system’s flight, “fight” or freeze responses
  • It takes a village—and a detailed work plan: Using an integrated Compliance-Quality Management framework to systematically develop and implement an improvement work plan and meet performance requirements in the context of limited organizational resources
  • Sustaining the Improvements: Proven QPM methods for securing the improvements, continued attention to workforce transformation and the critical nature of communication and collaboration with external administrative entities


Presentation & handouts

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