312: Back from the Brink: Transforming a Psychiatric Rehabilitation Program on the Heels of a Self-Report  


Kristine Koontz, Vice President of Quality & Clinical Services, Keystone Human Services Inc

Victoria Hoshower, Quality and Performance Manager

  • The psychology of self-reporting: how to navigate your autonomic nervous system’s flight, “fight” or freeze responses
  • It takes a village—and a detailed work plan: Using an integrated Compliance-Quality Management framework to systematically develop and implement an improvement work plan and meet performance requirements in the context of limited organizational resources
  • Sustaining the Improvements: Proven QPM methods for securing the improvements, continued attention to workforce transformation and the critical nature of communication and collaboration with external administrative entities

Presentation & handouts

To save the video to your computer right-click the link above then choose SAVE TARGET AS (or SAVE LINK AS) then save the file.