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Decoding the DNA of Difficult Decisions


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Research indicates nearly all employees struggle at times to speak up in difficult situations. For women, it can be even more taxing – the more challenging the issue, the harder it can be to speak up.

Why is it so hard to address difficult issues? The answer lies in understanding how our brains are wired. Grounded in neuroscience, this session explains what’s happening in the brain during a difficult conversation and provides concrete steps to make facilitating such discussions easier.

The result? Straight-forward conversations that don’t make people defensive and do get results.

Here’s what you can expect to learn:

Achieve immediate, positive results in your very next difficult conversation.
Create conditions that make it easier to have difficult conversations.
Confidently give and receive difficult feedback in performance reviews, peer feedback, and constructive upward feedback.
Listen in such a way that you understand the other person’s point of view in a difficult situation– even when you don’t agree.

Dr. Janel Anderson, owner of Working Conversations, helps organizations communicate more effectively so they can collaborate better, be more innovative, and get products to market faster.