P15: Tactics for Maintaining Expected Levels of Performance in an Increasingly Complex Regulatory Environment  


Kristine Koontz,Vice President of Quality & Clinical Services, Keystone Human Services Inc.

Amy Short, Administrative Director, Center for Improvement Science

Victoria Hoshower, Quality and Performance Manager

  • Application of proven Quality Management methods to systematically identify, measure, and monitor key performance metrics and generate targeted, informed responses when deviations occur
  • Orchestrate the efforts of operations, compliance, and specialized teams across the enterprise to make, manage, and sustain change
  • Strategies for effective and sustainable quality improvement: project selection, team engagement, and building a culture of continuous improvement

Presentation & handouts

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