P2: AT&T’s Compliance Training Evolution/Revolution




Susan Bounds, Director-Compliance, AT&T

Jayne Cano, Lead Compliance Analyst, AT&T

Lee Miller, Associate Director-Training Design, AT&T

  • You think your existing training is great, but you need to toss it out! We looked at format and content and turned ours around. We also made it mobile-friendly, and relevant for employees around the world. We didn’t do it all overnight.
  • In-house is great – it doesn’t have to be fancy! You can do a lot with embedded videos. We teamed with our training design partners to use simple technology to make memorable training and incorporated interactive features for both online and in-person.
  • Change the perception of training. Make the move from “rules-based, cover-all-the-possibilities” to “here are some tools you can use to make good decisions for you and your teams.” Provide resources to support good decisions.

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